Effective date: September 19, 2025
CloudWave’s Cookie Policy provides detailed information about how, when and why we use cookies. The policy may be amended at any time. Please visit this page from time to time to inform yourself of any changes.
Click here to see our Privacy Policy and relevant defined terms.
Cookie Definition and Purpose
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from our Website and stored on your device. As we make changes to our Website, we may use different cookies and technologies. We will provide updates on this page, on our Website at www.gocloudwave.com or to you directly, as required by law.
Some cookies are essential for the operation of the Website. Other cookies are optional and you can choose not to accept them, although, if you do, it is possible the Website may not function as designed.
Refuse or Modify Cookies
You can instruct your browser to refuse all cookies or to inform you when a cookie is being sent. However, if you do not accept optional cookies, you may be unable to use some functions of our Website. Please refer to your Internet browser’s ‘help’/’tool’ or ‘edit’ section or visit www.allaboutcookies.org.
You can modify cookie consent at any time by clicking the “Manage Cookie Consent” button on our homepage to accept or reject cookies.
We use cookies in many ways, including:
- If consent is provided, we track how many times you visit the Website as well as the pages you visit.
- To detect performance problems with our Website and make improvements to it.
Types of Cookies We Use
Strictly Necessary Session Cookies
We use Session Cookies that enable you to log into our support portal. These cookies are only used for sessions necessary to work within the support portal.
We also use cookies to record your consent or refusal to cookies, and whether you have interacted with our cookie banner and policy.
Analytical and Performance Cookies
These allow us to analyze the number of visitors to our Website and how visitors use it. It helps us track how many times a visitor comes to the Website, where they went on our Website and which geographic area they came from. This helps us improve the way our Website works, such as determining if users are finding what they are looking for. We also measure performance of our Website and use cookies to monitor how our site is performing. Examples of cookies used for these purposes are Google Analytics and AppDynamics (performance).
| Name of Cookie | Category | Duration | Description |
COOKIELAWINFO-CHECKBOX-NECESSARY |
NECESSARY |
6 MONTHS |
THIS COOKIE STORES USER CONSENT FOR COOKIES IN THE CATEGORY “NON NECESSARY” |
COOKIELAWINFO-CHECKBOX-NON-NECESSARY |
NECESSARY |
6 MONTHS |
THIS COOKIE STORES USER CONSENT FOR COOKIES IN THE CATEGORY “NECESSARY” |
VIEWED_COOKIE_POLICY |
NECESSARY |
6 MONTHS |
THIS COOKIE IS USED TO STORE WHETHER OR NOT THE USER HAS CONSENTED TO THE USE OF COOKIES. IT DOES NOT STORE ANY PERSONAL DATA. |
GOOGLE ANALYTICS |
ANALYTICS AND PERFORMANCE (non-necessary) |
14 MONTHS |
THIS SERVICE ALLOWS US TO ANALYZE SITE VISITS TO PROVIDE BETTER SERVICE |
APPDYNAMICS |
ANALYTICS AND PERFORMANCE (non-necessary) |
14 MONTHS |
THIS APPLICATION ALLOWS US TO MONITOR THE PERFORMANCE OF OUR SITE AND PROVIDE YOU A BETTER EXPERIENCE |
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. If you consent to receive non-necessary cookies on this Website, this includes Google Analytics. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
Contact Us
If you have questions about this Privacy Policy or how we use the data , please contact us:
- By email: customersfirst@gocloudwave.com